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They know they should listen.
They know they should stay calm.
They know they should not overreact.
They know they should not avoid the...
There are many good decision-making tools available.
Frameworks.
Checklists.
Models.
Ways to weigh risk, compare options, slow down the process, and think through consequences.
These tools can be very useful.
They can bring structure to a complicated situation. Th...
Many poor decisions are not caused by a lack of intelligence.
They are caused by a narrow frame.
A person may see one part of the situation very clearly, but miss another part (for various reasons including that it was something that they didn’t want t...
As someone steps into a management role, or takes on broader responsibility, their behavior begins to land differently.
It carries more weight than they often expect.
The higher the level of responsibility, the more even small behaviors b...
Listening is one of the most underestimated leadership skills.
Most people believe they listen reasonably well.
They hear the words.
They understand the topic.
They wait for their turn to respond.
They may even ask a few questions.
But that is no...
But experience alone does not automatically produce better judgment.
We have all seen this.
Some people go through a difficult situation and become wiser because of it. They notice what happened. They think about their part in it. They adjust.
Other people go through the same kind of...